Client experience:
UPS |
SunTrust Bank
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Compaq/HP
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Allied Signal
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Adidas
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JC Penney
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Specializing in:
- Process Improvement/Reengineering
- Operations & Logistics
- Industrial Engineering - Time studies & Metrics
- Transportation (routing, sortation, simulation & automation)
- Banking Financial & Retail
- International expansion, outsourcing & Custom Brokerage Operations
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Experience summary:
- Led expansion teams for UPS to serve all of U.S., International, and Supply Chain startups
- Initiated and implemented Sorting, Tracking, and Customer information automation & Logistics for UPS
- Streamlined Business Planning and the Management Dashboard for UPS Operations impacting 100,000 people
- Initiated Timekeeping and Metrics in a Major US Bank for their Financial group of 500 people
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Project accomplishments:
- Opened a new facility, improving operational efficiency & generating savings of $300M per year UPS handels 12M packages per day through three major hub sorting operations. Was assigned the task of opening a new centrally located Chicago facility to improve package handling. Led the entire $200M construction project which effectively reduced sorting effort 50%. Generated significant labor savings and positively impacted profits.
- Automated complex logistics processes with projected savings of $600M over five years Sorting and loading operations are very labor and knowledge intensive experiencing high turnover rates and training costs. Developed methods and procedures to automate and simplify these processes. Significantly Reduced the knowledge needed to work in these areas through software designed to move packages efficiently to a given loading destination. Produced dramatic savings and improved delivery tracking and handling.
- Implemented Timekeeping Metrics for the Bank (savings of $10M per year) Using various process measurement techniques, developed metrics for several of the white collar jobs in a bank. For each job, identified the high skill versus manual and procedural activities. Initiated paying employees based on the operations performed -thus improving the utilization of skilled employees. Identified up to $10M per year in savings working within the CFO organization.
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Published articles:
- Published Book Author: The Corporate Drain – Solutions for the Inefficient American Workplace. Discusses the pathological process inefficiencies prevalent within business today.
- Website www.yoelyohan.com provides excerpts from the book.
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Industry leadership:
- Speaker for MBA and EMBA students at Georgia State University
- Book is being evaluated as a Text Book for the MBA students
- Knowledge Based worker work measurement and metrics as initiated in the Banking sector
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Quote:
- The difference between failure and success is often the difference between doing something nearly right and doing it exactly right
- A Brand name without quality and performance is easily forgotten
- An empire takes years to build and only seconds to crumble
- People want to work for decision makers not message takers
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Education:
- George Washington University – Masters Certificate – Project Management
- Georgia State University - Math & Information systems
- MSD & Time Study certifications and Trainer
- DMAIC process, Six Sigma, & Quality Trainer
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