New Facility Design and Project  Management

Company Information
GAP Inc. Direct is a leading consumer-direct retailer, with an On-Line business growth exceeding early projections. GAP's customer service performance is critical to the growth strategy, and limited short-term system support of operational process improvements.

Business Problem

• Rapidly growing order volume
• Old facility facing both inventory and throughput capacity constraints
• Peak holiday season processing shortfall

TPG Challenge

• Accelerated schedule for construction, material handling systems design, bid, and implementation. (Start March; Complete August)
• Coordination of activities between operations, construction, material handling systems, IT, and data/phone infrastructure.
• Project management for material handling design/bid/build/test

Results

• Record-setting peak season order throughput
• Project completed on-time and on-budget
• Innovative facility design featured excellent operational flexibility. Example: Returns processing convertible to packing processing for peak.