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It’s that time of year again, when we start to worry about how we will make it through the peak season without disappointing customers, or killing ourselves.
Of course, it’s normal to hire additional part-time staff to cover peak periods of activity. How many people we will need depends heavily on how well trained they are and whether, or not they stick it out through the toughest times. If we wait until the demand hits to bring them in, we actually lose capacity until they are fully trained. Although the training investment seems costly, the better trained they are, the fewer we will need at crunch time.
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ABOUT THE AUTHOR
James M. Apple, Jr. is a Director in The Progress Group. Prior to co-founding The Progress Group in 1991, he was a Partner with Coopers & Lybrand's SysteCon division. During 1992-1995 he served as a Senior Systems Advisor with Vanderlande Industries, a major conveyor and systems provider in Europe.
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