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One of the most frustrating situations for a consultant to encounter is as follows: A client calls and asks for help in improving operations. The consultant makes a site visit and gets an overview of how things work in the facility. If things work so well, consultant wonders why he was called. Then, a tour of the operation reveals that almost everything he sees is an exception to how things “normally” work. Observations include people performing almost impossible tasks, or at least difficult tasks with a low level of process and systems support. A sure sign that this is happening is that key people are working exceptionally long hours, with, or without compensation just to get product out the door.
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ABOUT THE AUTHOR
James M. Apple, Jr. is a Director in The Progress Group. Prior to co-founding The Progress Group in 1991, he was a Partner with Coopers & Lybrand's SysteCon division. During 1992-1995 he served as a Senior Systems Advisor with Vanderlande Industries, a major conveyor and systems provider in Europe.
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