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Every time I have the opportunity to begin work on a new project, I get a stark reminder that it is not the employees on the floor who keep repeating the same old mistakes, but those of us who have a responsibility for planning the process.
An employee whose primary assignment is focused on a single task doesn’t have the exposure, or breadth of view to be able to re-plan a complete process in the plant or distribution center. But, they can certainly see, and feel, when they are doing the same silly thing over and over again.
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ABOUT THE AUTHOR
James M. Apple, Jr. is a Director in The Progress Group. Prior to co-founding The Progress Group in 1991, he was a Partner with Coopers & Lybrand's SysteCon division. During 1992-1995 he served as a Senior Systems Advisor with Vanderlande Industries, a major conveyor and systems provider in Europe.
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