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Long ago, a wise and profound person coined the phrase you can't manage what you don't measure. Although I suspect I heard that phrase even before I studied work measurement at Georgia Tech, I think about this simple principle now more than ever.
For many operations managers, pre-2001 challenges often involved balancing the competing forces of growth against a lean supply of labor. As economic conditions took a dive during the past four years, however, the challenge quickly turned to one of managing costs downward against shrinking volumes. Too many companies paid a painful price for not being prepared with the capability to meet this challenge.
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ABOUT THE AUTHOR
James M. Apple, Jr. is a Director in The Progress Group. Prior to co-founding The Progress Group in 1991, he was a Partner with Coopers & Lybrand's SysteCon division. During 1992-1995 he served as a Senior Systems Advisor with Vanderlande Industries, a major conveyor and systems provider in Europe.
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