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All successes in materials handling systems projects are dependent upon the quality of the partnership between the customer and the supplier, and sometimes, a consultant. Within the past month, I have been party to the beginning of a new partnership and the demise of an existing one. There are lessons, and many unresolved questions, too, in both.
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ABOUT THE AUTHOR
James M. Apple, Jr. is a Director in The Progress Group. Prior to co-founding The Progress Group in 1991, he was a Partner with Coopers & Lybrand's SysteCon division. During 1992-1995 he served as a Senior Systems Advisor with Vanderlande Industries, a major conveyor and systems provider in Europe.
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