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You may recall the admonition to the materials handling system suppliers that the human workplace should be designed before the mechanical system serving it. Well, like mechanical systems, the interface between the computer system and the operator needs to be thoroughly analyzed before committing it to code.
When we design warehouse processes, it’s easy to focus on the walking time required for picking. Historically, it has been the largest portion of the largest task in the warehouse. But, as we get better at shortening the pick path, the other parts of the task begin to get bigger. One of the most critical is communicating between the system and the operator.
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ABOUT THE AUTHOR
James M. Apple, Jr. is a Director in The Progress Group. Prior to co-founding The Progress Group in 1991, he was a Partner with Coopers & Lybrand's SysteCon division. During 1992-1995 he served as a Senior Systems Advisor with Vanderlande Industries, a major conveyor and systems provider in Europe.
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