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For nearly 20 years, the technology of communicating with employes via an interactive computerized voice has been more of a promise than a reality. That is, until a couple of years ago. A combination of improvement in speech recognition capability, more creative scripting and continuous reduction in the relative cost of the technology has propelled voice into the forefront of orderpicking technology. But, maybe more than anything, the popularity of personal music players and hands-free cell phones has made wearing headsets acceptable – even cool.
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ABOUT THE AUTHOR
James M. Apple, Jr. is a Director in The Progress Group. Prior to co-founding The Progress Group in 1991, he was a Partner with Coopers & Lybrand's SysteCon division. During 1992-1995 he served as a Senior Systems Advisor with Vanderlande Industries, a major conveyor and systems provider in Europe.
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