Introduction
You have just spent the last 6 months living, breathing, eating (but not sleeping much) with one and only one focus - “getting live” with your new system. Congratulations you are now “live”! So what do you do now? No, it is not time for Disney World! Actually, chances are you should be finishing the implementation.
That fact is your company, like most organizations undertaking such a process, was likely required to develop a detailed business case to justify the cost and risk associated with the purchase and installation of your new system. More often than not, this justification included promises that the new system will deliver increased operational performance - frequently in the form or reduced costs, decreased cycle time, inventory savings and/or increases in customer satisfaction.
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