Good User / Vendor Relationships – An Oxymoron?
It doesn’t have to be that way
Can software vendors and their customers get along? Most think not. This perception is so common that it is taken to be the industry standard, and thus becomes a self fulfilling prophecy on many projects. End users assume that nothing beyond a cordial, yet distant relationship could ever be achieved and often simply dismiss the possibly of anything more right from the start. I believe this to be both untrue and dangerous; to customers and vendors alike.
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About the Author
Jud Puterbaugh is a Partner with The Progress Group, a logistics consulting firm headquartered in Atlanta, Georgia. Jud is a member of TPG’s Warehouse Management System practice. Prior to joining he was with a senior account manager at logistics software vendor, where he was responsible for managing customer implementations. He may be reached at 602 369 4803 or jputerbaugh@theprogressgroup.com.
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