Some companies handle returns with grace, style, and efficiency as a competitive strategy: to attract customers away from companies that don’t. Other companies consider returns a hassle and treat them as low priority – whether their customers like it or not. Those in this second group are slowly learning the true, long-term costs of a customer unhappy with the service on the returns side. As customer expectations rise, shifting returns into must-do mode will be more and more important, whatever business you’re in. Whether it’s apparel, automotive, electronics, print media, food, etc., successful intake-through-disposition handling for returns can make a difference on the bottom line.
We at The Progress Group have learned how to implement excellent “reverse logistics” through collaborating with some of the best in the business. We can help you with facility and process design, information technology support, network design, and implementation support for reverse logistics.
For more information, contact: Bruce Strahan, 770-804-9920, bstrahan@theprogressgroup.com |
