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Designing for results. |
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In an effective supply chain, customer service is the driver of everything that happens “downstream.” But making a supply chain customer-focused when it isn’t already can require a paradigm shift of Olympic proportions. It takes more than proclamations and one-size-fits-all policies. There are real costs involved – many of which customers simply aren’t willing to have passed along to them. On top of all this, if the technology isn’t applied appropriately it can undermine good policies and well-intentioned, well-trained people. The bottom line: before forging a path to improvement, make sure you’ve established where you want to go. At The Progress Group, we understand the subtleties and nuances of flexible, focused, and effective customer service. We can help you put it in place, from organization through technology, training, communications and policy. For more information, contact: Bruce Strahan, 770-804-9920, bstrahan@theprogressgroup.com. CASE STUDY |
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Copyright © 2011 The Progress Group, LLC. All rights reserved.
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